Refund policy
Last updated: November 6, 2026
This refund policy explains how cancellations and refunds work for WebGrowthEngine subscriptions, implementation services and growth partnerships. It forms part of our terms of service. Payments are processed by Stripe.
Nothing in this policy limits any rights you have under the consumer protection laws of the country where you live.
Subscriptions
- Cancel at any time. You can cancel your plan in the billing settings. Your plan stays active until the end of the billing period you have paid for and then does not renew. Until then, you can resume it.
- Billing periods that have started. Payments for a monthly or yearly billing period that has already started are not refundable, including when you cancel part-way through the period or stop using the Service.
- Charges made in error. If you were charged twice, charged after you cancelled, or charged an incorrect amount, contact us within 30 days of the charge and we will refund the incorrect amount in full.
- Service problems. If a serious problem on our side prevented you from using the Service for a significant part of a billing period, contact us and we will consider a full or partial refund.
Free trial
The free trial of a paid plan does not require a card, so you are never charged for it. When the trial ends, your workspace returns to the free plan unless you choose to subscribe.
Changing plans
Plan changes are prorated by Stripe. When you upgrade, you pay the prorated difference for the rest of the current billing period straight away. When you downgrade, the unused part of your current plan is credited to your account and used for your next payments; it is not paid out as a refund.
Usage allowances
Monthly allowances, such as audits, scans, AI analyses and content drafts, do not carry over to the next period and are not refunded. If an audit, scan, AI analysis or similar task fails before delivering its result, the allowance it used is returned to you automatically.
Implementation services
Implementation services are bought at a fixed package price or under a written quote, and work starts when the payment (or the deposit) is received.
- Before work starts: you can cancel a request that has not been paid yet at no cost. If you have paid but we have not started work, we will refund the payment in full on request.
- After work has started: refunds are limited to the part of the work that has not yet been delivered, as described in the package or quote.
- If a deliverable does not match the description: before you accept it, you can ask us to revise it. If we cannot deliver what the package or quote describes, we will refund the part that was not delivered.
- Deposits: a deposit under a quote is refundable in full until work starts, and after that is handled as above. The balance is due only when the work is delivered.
Growth partnerships
Monthly growth partnerships are billed in advance for each month. You can cancel at any time; the cancellation takes effect at the end of the current month, and the work planned for that month continues until then. Months that have started are not refundable.
How to request a refund
Email admin@webgrowthengine.com from the email address on your account, with your invoice number and the reason for your request. We reply within 5 business days.
Approved refunds are sent through Stripe to the original payment method. Depending on your bank or card issuer, they usually appear within 5 to 10 business days.
Please contact us before disputing a charge with your bank. We can usually resolve billing problems quickly.
Contact
WebGrowthEngine Email: info@webgrowthengine.com Website: webgrowthengine.com